SHIPPING & RETURN POLICY
$3 flat rate shipping Australia Wide.
$5 flat rate shipping to New Zealand.
International Post costs vary depending on the country and the purchase size but will be calculated at checkout for you. We send orders via standard Australia Post, however we register any large parcels over $80.
Please advise us if you would prefer to add tracking to your order.
Although usually sooner, please allow 4-5 business days turn around from purchase, then standard postal times. If you require express postage (Australia only), please add the EXPRESS POST option to your cart. We will respond to your urgency when selecting this option and have your parcel posted for you asap.
Please be aware that there can be a slight delay on Posters as we have them made to order. A2 & A1 prints will be sent in a mailing tube separate from smaller sized orders (A6, A5, A4 prints).
All prints and banners are carefully placed in a clear cello sleeve, then placed in a tough cardboard envelope with extra cardboard support to protect them from bending. A2 and A1 prints are rolled into tissue paper and sent in a mailing tube.
REFUND & EXCHANGE:
We do not refund for change of mind purchases.
If your order hasn't been made/printed yet, we can swap your item to something of equal value or offer you a store credit.
We carefully check every order before posting to be sure the items are in excellent condition, if they are damaged in transit we will happily replace your item.
*The Whimsical Wall reserves the rights to refuse a sale, cancel and refund an amount at the businesses discretion.
We ship worldwide, shipping costs vary and will be calculated at checkout once you've entered your postal details. Shipping is sent without tracking and we can not be held responsible for loss, damage in transit, or for import fees and taxes.
If you would like to purchase extra cover for tracked postage, please advise before purchasing so that we can be sure tracking is available to your country.
If you would like more information we'd love to hear from you:
Thank you for visiting us,
we hope you discovered a piece that makes your heart sing.